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Terms & Conditions
1. The client agrees to provide full and honest information to Dottie’s Pet Care about their pets during the booking procedures. Behaviour which may negatively impact our family, our dog, those boarding, our home or our neighbours will not be accepted. These include but are not limited to excessive barking or anti-social behaviour, aggression towards any humans or animals, toileting in the home, separation anxiety, howling, barking, destructive behaviour, straying and phobias.
2. The emergency contact will be asked to take over care for the dog(s) in the event of an emergency, be it an evacuation at our home in the event of a fire or such or if your dog displayed behaviour which meant they can no longer be cared for. These behaviours can be but are not limited to, aggression, separation anxiety, anti-social behaviour, toileting or destructive behaviour in my home. Please seek permission for your emergency contact to be nominated. The client agrees that if their pet attacks another animal or person, including any representative of Dottie’s Pet Care and this results in injury to that animal or person, they will be responsible for any expense incurred as a result. This includes payment of veterinary fees incurred as a result of injuries to another animal caused by their dog. The dog will be removed with immediate effect and placed with the emergency contact.
3. Clients agree to an introductory meeting to allow us to meet the dog(s) and discuss aspects of care. This meeting will usually take place in my home by arrangement and is provided free of charge. If the booking is for more than 3 days an overnight trial (up to 24 hours) may be required at a cost to the client of my standard rate.
4. The owner agrees they will be handing over their dog(s) to Dottie’s Pet Care in good health. Any current illnesses or ailments will be disclosed and any medication for such ailments will be supplied and detailed on the Medication Permission form, overleaf. If any illness appears or has not been disclosed upon drop off and appears to be or is diagnosed as contagious, the emergency contact will be asked to collect the dog with immediate effect. A dog can only be returned to Dottie’s Pet Care for the remainder of the booking if their vet has deemed any illness as no threat to ourselves or other dogs. This must be in writing from your vet on their letterhead and signed. If a period of more than one month elapses between a booking confirmation and the commencement of service, the client must ensure that Dottie’s Pet Care is informed of any changes made to the pet’s health, routine or care. This can be done by the client in writing to Dottie’s Pet Care.
5. All dates and times for dropping off and collection of dogs are looked upon as appointments and must be followed. Please remember this is my business but also my home and if you arrive early, please wait until the agreed time to ring the doorbell as dogs may be feeding or I may be attending to other customers. If you are running more than 30 minutes late, we take no responsibility for being unavailable to receive your dog or for you to collect your dog. If you are unavoidably delayed by more than fifteen minutes, you must contact us before the arranged time to arrange another suitable time for drop off or collection. Please only call or text to arrange, if you use any other form of messaging this may not be received if I am not in a WiFi-enabled area.
6. For new customers, once the introductory meeting is successful a deposit of 10% of the total cost of the service is to be paid to confirm the booking. The client understands they may forfeit their booking space if the deposit is not paid within 48 hours of the introduction.
7. If the booking is cancelled or the owner fails to attend on the agreed date 14 days before the commencement of the check-in date, the deposit will be non-refundable Dottie’s Pet Care does not charge an extra administration fee for cancelled bookings. Cancellations must be made in writing by email, or text. If a deposit is made, a full refund will only be given in the event of the dog's death or as a result of serious illness or injury, vets confirmation will be required.
8. The client agrees that their dog(s) will come into contact with other dogs, both in and outside of Dottie’s Pet Care premises. By signing these terms and conditions you are agreeing to your dog(s) sharing supervised socialisation times with dogs from other households. You are also consenting to your dog(s) sharing unsupervised time during the day and at night with each other. If this is something you are opposed to, please state it in the client details form.
9. Owners are hereby consenting that if their dog(s) are under one year of age, where possible will be allowed to have supervised interaction with people, children and dogs (big and small) to ensure their socialisation and emotional growth. They should be given time to explore the environment and be kept entertained with activities. All training will be force-free and positively rewarding. We will continue any basic training you may have started. We are not qualified trainers or behaviourists. We will encourage rest time even if that means separating the dogs. For any sign of Illness, we will segregate the puppy and contact you and the vet if necessary. Your puppy will be walked for an appropriate duration for its age and development.
10. The client agrees that if insufficient food or other supplies are provided to cover their pet’s stay, the cost of purchasing additional items will be payable on the collection of their dog(s). The client will inform their veterinarian that Dottie’s Pet Care will be caring for their pets while they are away (or at work) and if possible arrange for card details to be held so that emergency payments can be made. Any veterinary fees that are incurred for your pets and have been paid by Dottie’s Pet Care must be reimbursed immediately on your return. Your dog(s) medical history and treatment must be made available in the event of illness or injury. If your dog shows signs of disease or illness he/she will be isolated from the other dogs until we have advice from the vet. We will inform our licencing team of any death on the premises and arrangements for your dog’s body to be stored at the vet's until you return. You are responsible for all vet bills. If a dog was to escape, the local warden would be contacted immediately alongside the owners.
11. If a medical emergency arises for the dog(s), Dottie’s Pet Care will make every effort to contact the client and their emergency contact. Where time is of the essence, the client authorizes Dottie’s Pet Care to seek medical services at the nearest veterinary practice. The client agrees to reimburse for all services rendered by a veterinarian. An additional cost may be charged if Dottie’s Pet Care are required to collect and/or return your dog from the vet practice.
12. Unless otherwise agreed, your dog(s) will be exercised on a harness or collar and a soft lead. Where a client is happy that their dog is allowed to run free off the lead, they must be willing to sign an off-lead disclaimer, under which the client agrees to accept responsibility for accident, injury or loss, caused by or to their dog.
13. In the event of a serious accident or illness in our family, the client accepts that alternative emergency cover will be arranged for their dog(s). This will be done with the involvement of the client’s emergency contact(s) wherever possible, and as far as possible would be within the boarding provision of Dottie’s Pet Care.
14. In the event of any damage being caused to our home, garden or possessions, all costs will be charged to the owner. Receipts will be shown where possible.
15. All dogs must be fully up to date with their yearly vaccinations (kennel cough is not compulsory in-home boarding), they must also be wormed and treated for fleas/ticks before being placed with Dottie’s Pet Care and this is the client's responsibility. All vaccinations or courses of vaccinations should be completed at least two weeks before any boarding. Dottie’s Pet Care reserves the right to decline to accept any animal that arrives for boarding looking visibly unwell.
16. Any dog who is not collected within two days of the agreed collection date, and where there has been no contact from the client or their emergency contact will be assumed abandoned and any necessary provisions made.
17. Dottie’s Pet Care will carry out all agreed services in a reliable, caring and trustworthy manner. In consideration of these services and as an express condition thereof, the client waives and relinquishes aanyclaims against Dottie’s Pet Care except those arising from gross negligence or misconduct on the part of Dottie’s Pet Care.
18. My dog will wear a collar for all visits. Under the terms of the licence, Dottie's Pet Care must attach a name tag to my dog's collar so I will ensure one is worn.
19. The client authorises the signed contract to be valid approval for future services, therefore allowing Dottie’s Pet Care to accept future bookings without additional signed contracts or authorisation. By signing below I am promising to read these terms and conditions in their entirety.
I, the undersigned, have read and agreed to the terms and conditions of using the services of Dottie’s Pet Care. I understand that any outstanding fee will be paid to Dottie’s Pet Care. I confirm that I will be responsible for any costs which might be incurred, either veterinary or other, as a result of any sickness, accident or damage caused to or by the pet named overleaf, excepting third-party liability, and that I will pay such costs on return. By signing these forms I am agreeing to follow through with this booking and pay any fees due.
